Shipping Information

Level Six has specific pricing structures, and mailing options for Canada, USA, Europe, and the rest of the world.

Canadian Customers have free returns or exchanges within 30 days. All customers outside of Canada it is your responsibility to pay for shipping back to us.

Shipping Within Canada:

FREE SHIPPING ON ORDERS OVER $100 CDN 

This offer qualifies for orders of $100 or more, before taxes. Most orders are sent via Canada Post Expedited or FedEx. We have the right to ship product to you with the carrier of our choice for free shipping. All orders over $100 require a signature upon acceptance** Orders get shipped from our warehouse in Ottawa, Ontario, Canada. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped.

Orders under $100 pricing options will be supplied to you at checkout. Pricing options are based on weight and size of the item, as well as your postal code. Orders that are shipped with extra shipping paid to get overnight or priority shipping, the timelines given are calculated by Canada Post or FedEx. The moment that package leaves Level Six it is the carriers responsibility to ship to you on time, there could be delays. If you need a package shipped ASAP please CALL US, to ensure we process your package first. Timelines given by Fedex & Canada Post are suggested not always guaranteed. Check with us first.

Online orders are processed between Monday to Friday only and can take up to 1-2 business days to process depending on volume. Lead times may increase over holidays and sale events to an additional 4-5 days, but we do our best to get you your package as soon as possible!

** If you do not want a signature required on your package, please leave us a note at checkout. If you are not home your package can be pick up at your local post depot. Packages that are left at your door are your responsibility once delivered. We suggest signature required over orders $100 to prevent theft.

Epoxy and HDPE Stand Up Paddle Boards are too large, fragile, and/or heavy to be shipped by our standard methods and do not qualify for free shipping under any circumstances. They are available for office pick up only or please see your local Level Six dealer.

Local in Office Pick Up

Local Ottawa customers are welcome to pick up orders for free at our office location Monday to Friday 9 am to 4 pm only. Please select in office pick up as the shipping option, and make a note at checkout.

Shipping to USA:

FREE SHIPPING ON ORDERS OVER $100 CDN

This offer qualifies for orders of $100 or more. Most orders are sent via FedEx or Canada Post. We have the right to ship product to you with the carrier of our choice for free shipping. All orders over $100 require a signature upon acceptance** Orders get shipped from our warehouse in Ottawa, Ontario, Canada. Orders shipped to the USA are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice may arrive with your parcel or may follow in the mail from USPS or FedEx. Recipients are responsible for paying these additional fees. Level Six is unable to provide estimates for customs fees. Check with your local customs office for more information. Orders under $800 are not subject to extra fees under Section 321 of CBP, but it is ultimately out of our control.

Orders under $100 are shipped by Canada Post or FedEx. Pricing options will be supplied to you at checkout. Pricing options are based on weight and size of the item, as well as your Zip Code. Orders that are shipped with extra shipping paid to get overnight or priority shipping, the timelines given are calculated by Canada Post or FedEx. The moment that package leaves Level Six it is the carriers responsibility to ship to you on time, there could be delays. If you need a package shipped ASAP please CALL US, to ensure we process your package first. Timelines given by Fedex & Canada Post are suggested not always guaranteed. Check with us first.

Online orders are processed between Monday to Friday only and can take up to 1-2 business days to process depending on volume. Lead times may increase over holidays and sale events 4-5 days, but we do our best to get you your package as soon as possible!

**If you do not want a signature required on your package, please leave us a note at checkout. If you are not home your package can be pick up at your local post depot. Packages that are left at your door are your responsibility once delivered. We suggest signature required to prevent theft on order over $100.

Individual Epoxy and HDPE Stand Up Paddle Boards are too large, fragile, and/or heavy to be shipped by our standard methods and prices are to high for it to be cost effective to send to a USA address. Please find our epoxy SUP boards at your local Level Six retailer. Dealer Locator: Click Here

 

Shipping to Europe:

Orders are sent via FedEx. All orders require a signature upon acceptance. Orders get shipped from our warehouse in Ottawa, Ontario, Canada. Orders shipped to Europe are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes (VAT), and custom processing fees. A customs invoice may arrive with your parcel or may follow in the mail from FedEx. Recipients are responsible for paying these additional fees. Level Six is unable to provide estimates for customs fees. Check with your local customs office for more information.

Pricing options will be supplied to you at checkout. Pricing options are based on weight and size of the item, as well as your location in Europe. Orders that are shipped with extra shipping paid to get overnight or priority shipping, the timelines given are calculated by Canada Post or FedEx. The moment that package leaves Level Six it is the carriers responsibility to ship to you on time, there could be delays. If you need a package shipped ASAP please CALL US, to ensure we process your package first. Timelines given by Fedex are suggested not always guaranteed. Check with us first.

Online orders are processed between Monday to Friday only and can take up to 1-2 business days to process depending on volume. Lead times may increase over holidays and sale events 4-5 days, but we do our best to get you your package as soon as possible!

 

Shipping to the Rest of the World:

All orders are shipped by FedEx. Competitive pricing options will be supplied to you at checkout. Pricing options are based on weight and size of the item, as well as your location in the world.

All orders require a signature upon acceptance. Orders get shipped from our warehouse in Ottawa, Ontario, Canada. Orders shipped worldwide are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice may arrive with your parcel or may follow in the mail from FedEx. Recipients are responsible for paying these additional fees. Level Six is unable to provide estimates for customs fees. Check with your local customs office for more information.

Orders that are shipped with extra shipping paid to get overnight or priority shipping, the timelines given are calculated by Canada Post or FedEx. The moment that package leaves Level Six it is the carriers responsibility to ship to you on time, there could be delays. If you need a package shipped ASAP please CALL US, to ensure we process your package first. Timelines given by FedEx & Canada Post are suggested not always guaranteed. Check with us first.

Online orders are processed between Monday to Friday only and can take up to 1-2 business days to process depending on volume. Lead times may increase over holidays and sale events 4-5 days, but we do our best to get you your package as soon as possible!

Online Return and Exchange Policies

If you are looking to return or exchange an item, please fill out our form here:

https://levelsixcdn.returnscenter.com/